Know who is calling
Match phone, SIP, and extension identities with configurable assurance levels.
AI voice operations for real businesses
Cupcake
Your calls, thoughtfully handled.
A virtual receptionist that recognizes callers, answers with your business context, and routes every conversation to the right destination.
Available around the clockBuilt for real call flowsHuman handoff ready
Call in progress
JM
Jordan MilesReturning client · verified
Cupcake Good afternoon. How can I help today?
Caller I need to speak with Maria about my appointment.
Routing decisionMaria · Extension 204
Ready
One clear system
From hello to handoff
Cupcake brings the context and controls behind every business conversation into one place.
Answer in context
Give each assistant the voice, instructions, greeting, and business knowledge it needs.
Route with intent
Connect public numbers, PBX extensions, SIP destinations, and outbound routes.
Stay in control
Manage team access, call policy, caller ID verification, and recent call activity.
The workflow
Configure once.
Improve continuously.
- 01
Describe your organization
Set the shared business context, people, and trusted caller identities.
- 02
Shape the assistant
Choose the voice and give Cupcake clear instructions for each call scenario.
- 03
Connect your routes
Map numbers and extensions to the right assistant and handoff destination.
- 04
Review real activity
Use call history and live verification updates to keep operations healthy.
Made for busy teams
A calmer front door for your business.
Professional servicesLegal teamsHealthcare officesProperty servicesMulti-location operationsAny team that depends on the phone
Cupcake portal